Network Incident Investigation Lead

  • Drive significant improvements and innovations in network safety and performance
  • Opportunity to lead critical investigations

About Our Client

The client is a leading provider of essential infrastructure services, operating across multiple regulated networks including electricity distribution, gas distribution, and statewide electricity transmission. With a focus on innovation and sustainability, the client plays a key role in meeting the evolving energy needs of Australian communities while advancing towards a more efficient future.

Job Description

The Network Incident Investigations Lead is a critical position responsible for managing and leading complex investigations into network incidents. This role involves identifying root causes, recommending and implementing preventative actions, and ensuring effective resolution of issues impacting network systems. The role requires strong technical expertise in electrical engineering, excellent problem-solving skills, and the ability to engage with various stakeholders to facilitate investigations and improvements.
Key Responsibilities:

  • Lead and conduct detailed investigations into network and asset-related incidents.
  • Collaborate with multiple business units and stakeholders to gather information and develop solutions.
  • Address technical issues with broad business implications.
  • Drive process improvements, standard enhancements, and new methodologies.
  • Analyze data and trends to provide insights and share learnings with network teams.
  • Manage relationships with external entities such as AEMO and other relevant distribution businesses.
  • Ensure timely and high-quality completion of incident reports and related documentation.
  • Work independently, taking full responsibility for the investigation process and decisions.